Experiences with introducing and using social software in a distributed project team

Although co-located project teams from within one organization can have difficulties to work together effectively and efficiently, the challenges are significantly increased in a team that consists of people from different organizations that work from different physical locations. In this paper we share our experiences of introducing new tools (Twiki and Skype) to support distributed project work and describe good practices, tips and tricks for the use of the new tools, also in relation to the existing toolset.